Trusted Companion Agreement

Last updated: May 2026

1. Monitoring, Safety & Conduct

  • I understand that visits, communications, app activity, GPS location, and certain interactions may be monitored, recorded, or reviewed for safety, compliance, and quality assurance purposes.
  • I agree to professional conduct at all times and understand that inappropriate behavior, harassment, bullying, intimidation, abuse, or misconduct toward members, families, or staff is strictly prohibited.
  • I agree never to solicit, request, or accept money, gifts, loans, tips beyond company policy, personal favors, or outside compensation from members or their families.
  • I agree not to discuss, advise on, or become involved in member finances, banking, investments, wills, property, legal matters, or any decision outside the scope of companionship services.

2. Boundaries & Confidentiality

  • I agree to maintain strict personal and professional boundaries with all members and family members.
  • I agree not to form unauthorized personal business relationships, private employment arrangements, or off-platform service agreements with members.
  • I agree to keep all member information confidential and comply with all privacy, confidentiality, and data protection policies.
  • I agree not to share member photos, videos, conversations, addresses, medical information, or personal details without explicit company authorization.

3. Safety Requirements

  • I agree to report immediately any emergencies, accidents, injuries, suspicious behavior, abuse concerns, or safety incidents involving members.
  • I agree to comply with all health and safety protocols, infection control guidelines, and emergency procedures as directed by the company.
  • I agree never to administer medication, provide medical advice, perform medical procedures, or act outside the scope of non-medical companionship services.

4. Legal Protection

  • I acknowledge that falsification of records, time logs, visit notes, or service documentation may result in termination and legal consequences.
  • I agree to full background verification, identity checks, and ongoing compliance reviews as a condition of my status as a Trusted Companion.
  • I understand that violations of company policy may lead to immediate suspension, termination, financial liability, or referral to law enforcement.
  • I agree that the company reserves the right to investigate complaints, monitor compliance, and enforce disciplinary action to protect members and business integrity.

5. Technology & Surveillance

  • I consent to the use of scheduling software, GPS verification, digital reporting tools, communication monitoring, and quality review systems as part of platform operations.
  • I understand that all platform communications may be recorded and retained for safety and compliance purposes.

By completing your Trusted Companion onboarding, you acknowledge that you have read, understood, and agree to all terms above.