Standard Operating Procedures
Member Guide
Everything you need to know about using Nattrly as a member — from your first sign-in to booking sessions and staying safe.
Looking for the Companion Guide?1. Getting Started
Nattrly connects you with friendly, vetted Trusted Companions for warm conversations — in person or over video. Here's how to begin:
- Visit nattrly.com and tap "Get Started"
- Sign in with your preferred method — Google, Apple, Facebook, Microsoft, phone number, or email & password
- You'll be guided through a short profile setup (next section)
- Once your profile is complete, you can browse and book Trusted Companions
Video coming soon
2. Setting Up Your Profile
A complete profile helps us match you with the right Trusted Companions and ensures a safe experience.
Display Name & Photo
Choose a friendly display name and upload a clear photo. This is how Trusted Companions will recognize you. Your photo is not shared publicly — only visible to Trusted Companions you book.
Bio
Write a short bio about yourself — what you enjoy, what you'd like to talk about, or anything you want Trusted Companions to know. This helps break the ice!
Phone & Address
Your phone number lets us reach you about session updates. Your address helps us match you with nearby Trusted Companions for in-person visits. This information is never shared publicly. You must be 21 or older to use Nattrly — you will be asked to provide your date of birth during onboarding.
Interests & Preferences
Select topics you enjoy — sports, music, gardening, cooking, movies, and more. We use these to match you with Trusted Companions who share your interests, so conversations feel natural and enjoyable.
Accessibility Needs
Let us know if you use a hearing aid, mobility aid, or have other accessibility needs. This information is shared with your Trusted Companion before the session so they can be fully prepared.
Emergency Contacts (Required)
Add at least one emergency contact (up to 3). These are the people who receive an SMS alert if you press the SOS button during a session. Include their name, phone number, and relationship to you.
Video coming soon
3. Browsing Trusted Companions
- After signing in, you'll land on the Find a Trusted Companion dashboard
- Use the session type filter at the top to choose: All, In-Person, or Virtual
- Use the interest category chips to narrow by topic (Sports, Music, Arts, etc.)
- Trusted Companions are sorted by shared interests — the best matches appear first
- Tap the heart icon to save a Trusted Companion to your Saved list for easy rebooking
- Tap a Trusted Companion card to view their full profile and book a session
Video coming soon
4. Booking a Session
- You must be 21 years or older to book a session
- From a Trusted Companion's profile, tap "Book Session"
- Choose a session type — In-Person Visit or Virtual Call
- Select a date from the Trusted Companion's available days
- Choose a duration — 1, 2, or 3 hours
- Optionally add a session note (e.g., "Let's talk about baseball!")
- Review the price — $47/hour for in-person visits or $37/hour for virtual calls (fixed, transparent — no surprises) — and tap "Confirm Booking"
- Your card is authorized (held) but not charged yet
- The Trusted Companion receives your booking request and can accept or decline
- You'll get an email when the Trusted Companion responds
Video coming soon
5. Payment
How Billing Works
- Rates are $47/hour for in-person visits and $37/hour for virtual calls
- Your card is authorized when you book (a hold is placed)
- You are only charged after the session is completed
- If the session is cancelled, the hold is automatically released
- A receipt is emailed to you after each completed session
Managing Payment Methods
- Go to Payments in the navigation bar
- Add a credit or debit card (Visa, Mastercard, Amex, Discover)
- You can save multiple cards and remove old ones
- View your payment history in the Payments tab
6. Attending a Session
In-Person Visits
- Your Trusted Companion will arrive at the scheduled time
- Welcome them and settle into a comfortable spot for conversation
- The SOS button is available on your session screen throughout
- When the session time is up, your Trusted Companion will wrap up and say goodbye
Virtual Calls
- When your session starts, a "Join Call" button appears in your session card
- Click it — the video call opens directly in your browser (no app needed)
- Make sure your camera and microphone are enabled
- The SOS button is available during virtual calls too
- Tip: Use a well-lit, quiet space for the best experience
Reminders: You'll receive email reminders 24 hours and 1 hour before every session.
Video coming soon
7. Safety & SOS
The SOS Button
- During any active session, the SOS button is visible on your screen
- Tap it once — all your emergency contacts receive an immediate SMS alert
- The alert includes your session details so contacts know where you are
- A Nattrly admin is also notified to follow up
Trusted Companion Vetting
Every Trusted Companion on Nattrly has passed a Checkr criminal background check and US work authorization verification before being activated. No exceptions.
Reporting a Concern
If you feel uncomfortable during a session, you can end it at any time. After the session, email [email protected] or call (888) 925-5855 to report any concern. We investigate all reports.
Video coming soon
8. After Your Session
- Rate your experience — after the session completes, you can leave a star rating and optional note
- Receipt — a receipt is automatically emailed to you
- Session history — view all past sessions in the Sessions tab
- Rebook — loved your Trusted Companion? Save them with the heart icon and book again from the dashboard
9. Cancellation Policy
- If a booking is still pending (Trusted Companion hasn't accepted), you can cancel freely — your card hold is released
- If a booking has been accepted, contact [email protected] for cancellation assistance
- Bookings not accepted within 48 hours are automatically cancelled and the hold is released
- If a Trusted Companion declines your booking, you are not charged and can book another Trusted Companion