Help Center
Quick answers, guides, and support.
Guides
Member Guide
Sign up, profile setup, browsing, booking, payments, sessions, safety, and more
Trusted Companion Manual
Onboarding, sessions, safety, earnings, account standing, and do's & don'ts
Trusted Companion Agreement
Conduct, boundaries, confidentiality, safety, and legal terms
Data & Privacy
Request data export or account deletion
Frequently Asked Questions
What is Nattrly?
A platform that connects elderly adults with vetted Trusted Companions for in-person visits and virtual calls, matched by shared conversation interests.
How much does it cost?
In-person visits are $47/hour. Virtual calls are $37/hour. Fixed pricing — no surge, no hidden fees.
Do I need to download an app?
No. Nattrly works in any browser — Safari, Chrome, or Firefox. Just visit nattrly.com.
How are Trusted Companions vetted?
Every Trusted Companion passes a Checkr criminal background check and US work authorization verification. No exceptions.
What is the SOS button?
One tap during any session sends an immediate SMS alert to all your emergency contacts with your location and session details.
When am I charged?
Your card is authorized when you book but only charged after the session completes. Cancelled sessions release the hold.
What payment methods are accepted?
All major credit and debit cards via Stripe.
Can I book the same Trusted Companion again?
Yes — favorite them and book directly from your favorites list.
Can I cancel a booking?
Yes, from the Sessions tab if it hasn't been accepted. After acceptance, contact [email protected]. Bookings not accepted within 48 hours are automatically cancelled.
How do I become a Trusted Companion?
You must be 21 or older and US work-authorized. Go to My Profile → "Start Trusted Companion application." Complete onboarding, upload ID, and pass a background check (1–3 business days).
Is there an age requirement?
Yes. Members and Trusted Companions must both be 21 years or older to use Nattrly.
How do I submit a support ticket?
Go to Support in the navigation bar or bottom tabs. Submit a ticket and track your request — our team responds within 24 hours.
How do Trusted Companions get paid?
$31/hour for in-person visits, $21/hour for virtual calls. Paid automatically via Stripe after each completed session.
Are virtual calls secure?
Yes. Encrypted video via Daily.co in your browser. No data stored. Only you and your Trusted Companion can access the session.
How do I delete my account?
Visit the Data Deletion page. We process requests within 30 days.
What accessibility features does Nattrly have?
Large touch targets (48px+), high-contrast text, screen reader support, keyboard navigation, and minimal clutter. WCAG 2.1 AA compliant.